Open Positions

The Massachusetts Green High Performance Computing Center (MGHPCC) is a collaborative venture between six research-intensive universities: Boston University, Harvard, MIT, Northeastern, the University of Massachusetts, and Yale.  

The MGHPCC operates a data center that is purpose built for research and education, located in Holyoke, MA.  The data center supports more than 20,000 faculty and students at its principal members and other institutions in the Northeast, across fields such as life sciences, physical sciences, social sciences AI, and computer science.

In 2025, MGHPCC launched the AI Compute Resource (AICR), a leading edge GPU-accelerated computing environment that is part of a planned $120 million public-private investment from the Massachusetts AI Hub and the six principal MGHPCC consortium members, aimed at advancing AI research, innovation, and inclusive state economic growth.

Job Opportunities below include both MGHPCC-based roles and roles supporting the AICR initiative.  These positions are supported through MIT Human Resources and come with exceptional benefits programs.

Open Positions

Director of Business Operations

Oversees the business affairs of the MGHPCC, a non-profit organization with an annual expense and revenue run rate of approximately $20M.  Operations include a data center that is purpose built for research and education, and a large scale “AI Compute Resource” (AICR) dedicated to AI research and development.  Principal members of the MGHPCC are Boston University, Harvard University, MIT, Northeastern, University of Massachusetts, and Yale. Responsibilities include engagement with the board of directors and its committees; management of finance staff; development and evolution of business processes; grant management; contract management; financial forecasting, control, and reporting.  Working with a dynamic and committed team, the Director of Business Operations provides timely, transparent, and predictable support for all stakeholders, including those who rely on the data center and AICR, with funding agencies, vendors, and MGHPCC staff; and operations.

Click here to apply (Job Number 25338)

Pay Range $173,500 - $235,100

Overview

The Massachusetts Green High Performance Computing Center (MGHPCC) Director of Business Operations oversees the business affairs of the MGHPCC data center and Consortium, a non-profit organization with an expense and revenue run rate of approximately $20M.  Operations include a data center that is purpose built for research and education and a large scale “AI Compute Resource” (AICR) dedicated to AI research and development.  Principal members of the MGHPCC are Boston University, Harvard University, MIT, Northeastern, University of Massachusetts, and Yale. 

 The Director of Business Operations supports the non-profit mission of the organization in three principal areas:  

• Governance – Efficient and responsive engagement with the board of directors and its committees. 
• Service – Business processes that are simple, transparent, and predictable for all stakeholders, including those who rely on the data center and AICR, along with funding agencies, vendors who support MGHPCC operation, and MGHPCC staff.  
• Operations –Timely and efficient financial forecasting, control, and reporting.

Skills

Since the Director of Business Operations often represents the organization to stakeholders at a variety of levels, strong communication skills are a key requirement, including formal documents such as member agreements, widely distributed memos or emails, contribution and leadership in meetings and working groups, and oral communication via presentations and 1-1 interactions.  

Ability to both plan and react are important.  A day’s work may include ensuring planning and timely execution of routine functions such as monthly invoicing while at the same time reacting to an unexpected and time-sensitive member need. 

Ability to improve efficiency by identifying and acting on opportunities to simplify complex tasks, automate simple tasks, and eliminate unnecessary tasks needed to run the organization.  Examples include simplifying business processes, introducing software tools, improving documentation, and addressing problematic vendor relationships. 

MGHPCC is a small organization, so willingness to take on multiple roles and to fill in on line responsibilities when needed is important.

While deep technical knowledge is not required, the Director of Business Operations must be comfortable working in an organization that deploys and operates complex computing, storage, networking, and facility operations technology.

Job Duties & Responsibilities

Governance 

Represent the MGHPCC on business and financial matters at meetings of the Board of Directors, committees appointed by the board, and related working groups. 

Work with the Executive Director and Corporate Counsel to ensure that governance follows best practices.  Activities include maintaining the operating documents that define the relationship between MGHPCC and its members, and maintaining strong working relationships with the board of directors and committees appointed by the board. 

To ensure effective separation of duties, the Director of Business Operations complements the Executive Director on financial oversight functions such as expense and invoicing review and approval. 

Service 

Business functions such as reporting, invoicing, and contract negotiation are central to the relationships between the MGHPCC and its stakeholders. It is important that these functions be perceived to be transparent, timely, and friendly, for both routine operation and problem resolution. 

For the data center, the Director of Business Operations ensures that this relatively mature operation adapts to evolving needs – for example, accommodating new types of service and managing allocation of costs during a time when the technology in the data center is rapidly changing. 

For the AI Compute Resource, the Director of Business Operations will be responsible for developing and implementing new business processes to ensure simple, fair, and transparent allocation of costs to MGHPCC Members, Partner Institutions, and the Massachusetts AI Hub.  This work is being done in cooperation with financial professionals at MGHPCC Principal Members. 

While most MGHPCC revenue comes from its principal members, it also receives grant funding from state, federal, and private sources.  The Director of Business Operations is responsible for maintaining positive working relationships with the business and audit organizations within these agencies.  

Operations  

The Director of Business Operations manages the finance team that supports and maintains MGHPCC business and financial systems.  Principal responsibilities of the finance group include: 

Business relationships with both suppliers to and users of the data center and AICR, including work with MGHPCC Directors of IT, Facility Management, and AICR on vendor contracts.   

Maintain working relationships with corporate counsel, third party auditors, insurance carriers, and contract service vendors who provide financial and administrative services.

Of particular importance are business relationships with the utility that supplies electrical power to the MGHPCC data center, and principal suppliers of the hardware and software for the AICR system. 

The financial life cycle for all grants, from proposal through award, execution, and close-out.  This includes ensuring compliance with applicable requirements from federal, state and private funding sources. 

Interpreting and implementing MIT and MGHPCC policies and procedures.   

Specific deliverables for the finance team include 

• Incoming and Outgoing invoice/expense reviews and approvals 
• Operating budget forecasting and reconciliation  
• Forecasting and planning space/power/cooling capacity vs demand 
• Forecasting and planning for data center and AICR capital refresh 
• IT and facility deployment and construction project expense tracking and reconciliation  

The finance team also has primarily responsibility for external reviews, which include an annual third party audit and an annual review of one aspect of business process by an Internal Audit group at an MGHPCC Principal Member. 

Perform other duties as required.

Qualifications

Job Specific Education 

Bachelors degree in a relevant field required. 

Job Specific Experience 

Minimum 8 years of finance and administration experience required. 

The candidate must be fluent with financial management systems.  Experience in academic or non-profit settings is a plus.   

The candidate must have good communications skills, and ability to work with a diverse set of university and community constituencies who have wide ranging and sometimes conflicting interests. 

Security Related Responsibilities 

The Director of Business Operations must understand and comply with all MGHPCC security policies. 

The Director of Business Operations is a Privileged Worker as described in the MGHPCC Personnel Security Policy.  All staff how fit this definition must pass a background check.

Service Delivery Manager 

Ensure high-quality, reliable operations of the state-of-the-art HPC environment behind the AI Computing Resource (AICR) that supports the Massachusetts AI Hub. This critical role will coordinate delivery of compute and data services to a diverse user base, including working in close partnership with facilitation and science support staff from AI Hub organizations, liaise with academic and industry stakeholders, oversee performance monitoring and continuous improvement, and contribute to strategic planning and vendor management. This is an exciting opportunity to drive service excellence in support of world-class AI research and innovation.

Click here to apply (Job Number 25341)

Details (collapsible section in the Google doc.  Please do whatever web version makes sense)

Pay Range $144,505 - $195,900

Position Overview

We are looking for an experienced and dynamic Service Delivery Manager to oversee the operational management and continuous improvement of the AICR. The Service Delivery Manager will be responsible for ensuring the smooth, efficient, and reliable delivery of resources and services to internal and external stakeholders. This role combines technical expertise with leadership skills to ensure that technical solutions align with organizational needs and provide an exceptional user experience. 

As a Service Delivery Manager for AICR, you will be the primary point of contact for ensuring that service delivery meets operational targets. You will coordinate with AICR technical staff and collaborate with users to ensure services are delivered effectively and that issues are addressed promptly. 

Principal Responsibilities

• Service Management: Oversee the end-to-end service delivery of the HPC cluster, ensuring the systems are running efficiently and meeting performance, availability, and security requirements. 
• Client and Stakeholder Liaison: Act as the primary point of contact to AICR stakeholders, for issues related to service delivery ensuring their needs and expectations are understood and met. Regularly communicate service performance, enhancements, and upcoming updates. 
• Problem Management: Lead the identification and resolution of service disruptions, performance issues, or other incidents affecting AICR. Coordinate with relevant parties to restore services and prevent reoccurrence. 
• Continuous Improvement: Analyze service delivery performance and identify areas for improvement. Implement process improvements to enhance the efficiency, reliability, and scalability of the HPC cluster. 
• Capacity Planning and Resource Allocation: Work with stakeholders to understand future service demands and capacity requirements. Plan for scaling the HPC environment to meet growth needs, ensuring optimal resource allocation. 
• Budget and Cost Management: Work with the Executive Director to budget for HPC services, ensuring cost-effective delivery without compromising service quality. Work with finance and other stakeholders to forecast and track expenses. 
• Vendor Management: Collaborate with external vendors and service providers to ensure the HPC cluster is supported by the necessary hardware, software, and maintenance services. Manage vendor relationships and ensure the service levels are maintained. 
• Risk Management: Identify potential risks in the service delivery pipeline and develop mitigation strategies. Ensure that any risks related to performance, security, or downtime are appropriately addressed. 
• Perform other duties as required. 

Supervision Received 

• This position reports to the Executive Director, AI Computing Resource (AICR) 

Supervision Exercised 

• None 

Employment Type 

• Full-Time, Hybrid (primarily remote with occasional on-site) 

Qualifications & Skills 

Required

• Education: Bachelor’s degree in Computer Science, Engineering, IT, or a related field (or equivalent experience). 
• Experience: 
• Minimum 7 years relevant experience required. 
• Proven experience managing the service delivery of complex IT infrastructure or computing environments, preferably in HPC clusters. 
• Demonstrated leadership in a service management or delivery management role, managing both people and projects. 
• Strong understanding of HPC technologies, including cluster management, job scheduling, parallel computing, and performance tuning. 
• Skills: 
• Strong understanding of service management best practices 
• Excellent communication and interpersonal skills, with the ability to engage with technical and non-technical stakeholders. 
• Problem-solving skills 
• Ability to drive continuous improvement 

Preferred 

• Experience delivering AI-specific cluster services 
• Experience with cloud-based HPC solutions or hybrid environments (e.g., AWS, Azure, Google Cloud). 
• Familiarity with monitoring tools and metrics, such as Nagios, Prometheus, or Zabbix. 
• Experience with service management frameworks (e.g. ITIL) 
• Experience in GPU-based computing, storage management, or network configuration for HPC clusters. 
• Ability to lead teams effectively